Terms & Conditions

Last Updated: November 19, 2025

Welcome to KeyFoodIsland.com. By accessing or using our website and services, you agree to comply with the following Terms & Conditions. Please read them carefully before using our platform.

1. Introduction

KeyFood Island (“we,” “our,” “us”) is an online marketplace offering grocery and food products.
These Terms & Conditions (“Terms”) govern your use of our website, services, and any purchases made through KeyFoodIsland.com.

By using our website, you accept and agree to follow these Terms.

If you do not agree with any part of these Terms, please do not use our website.

2. Eligibility

You must be:

At least 18 years old
Capable of entering into legally binding agreements
Using our services for personal or household purposes

If you are under 18, you may use the website only under the supervision of a parent or guardian.

3. Use of Website

You agree not to:

Use the website for any illegal or unauthorized purpose
Attempt to harm, hack, or disrupt the platform
Misuse content, data, or product information
Create false orders or impersonate another person

We reserve the right to suspend your access for violating these Terms.

4. Products & Pricing

Prices are listed in USD (or your local currency if applicable).
Prices may change at any time without notice.
We try to display accurate product information, but errors may occur.
Images on the website are for illustration only; actual items may vary.

We reserve the right to cancel any order in case of pricing errors or stock unavailability.

5. Orders & Payment

Placing an Order

Once you place an order, you will receive an email confirmation.
This confirmation does not guarantee product availability.

Payment Methods

We accept major payment methods such as:

Credit/Debit Cards
UPI / Net Banking (if applicable)
Wallets
Cash on Delivery (if available in your area)

By completing the purchase, you confirm that:

The payment method belongs to you
You authorize us to charge the full order amount

6. Delivery Policy

Delivery times depend on your location and product availability.
We are not responsible for delays caused by weather, traffic, or courier issues.
You must provide accurate delivery information. Incorrect details may cause delays or failed delivery.

Once the order is delivered to the address provided, the responsibility transfers to you.

7. Return & Refund Policy

Our Return & Refund Policy applies to all purchases made on the website.
Please refer to our Return Policy page for full details.

8. Cancellation Policy

You can cancel your order before it is shipped or processed.
Once the order is out for delivery, cancellation may not be possible.
Refunds for cancelled orders follow our Refund Policy.

9. User Accounts

When creating an account:

You must provide accurate and updated information.
You are responsible for maintaining the confidentiality of your login details.
Any activity under your account is your responsibility.

We reserve the right to suspend or delete accounts that violate our policies.

10. Intellectual Property

All content on KeyFoodIsland.com—including logos, images, designs, text, graphics, and product descriptions—is the property of KeyFood Island.

You may not:

Copy
Modify
Distribute
Reproduce
Use our content for commercial purposes

without our written permission.

11. Third-Party Links

Our website may contain links to third-party websites.
We do not control or endorse the content on those websites.

You are responsible for reading their privacy and terms of use policies.

12. Limitation of Liability

We are not liable for:

Losses due to incorrect information provided by you
Damages from using or being unable to use the website
Delays in delivery beyond our control
Losses caused by third-party services (payment gateways, courier partners)

To the maximum extent permitted by law, our liability is limited to the amount you paid for your order.

13. Indemnification

You agree to indemnify and hold KeyFood Island harmless from any claims, losses, damages, liabilities, or expenses arising from:

Your misuse of the website
Your violation of these Terms
Your infringement of any rights or laws

14. Changes to Terms

We may update these Terms at any time.
Changes will be posted on this page with a revised “Last Updated” date.

Your continued use of the website means you accept the updated Terms.

15. Governing Law

These Terms & Conditions are governed by the laws of [Your State/Country].
Any disputes will be resolved in the courts of [Your Jurisdiction].